Terms and Conditions

ChatandVision's Conditions of Use & Sale


CONTENTS



  1. CONDITIONS OF USE
  2. SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS
  3. PLACING AN ORDER
  4. TAX AND DUTIES
  5. DELIVERY
  6. CANCELLING YOUR ORDER
  7. DEFECTIVE ITEM
  8. DISCLAIMER OF LIABILITY
  9. SECURITY
  10. CONDITIONS OF USE REVISIONS


CONDITIONS OF USE



ChatandVision Ltd. (ChatandVision) operates and provides this website. By visiting or shopping at the ChatandVision website, you agree to accept and be bound by these conditions of use, as well as any other policies posted on the website, as modified from time to time. IF YOU DO NOT AGREE TO THESE CONDITIONS THEN PLEASE DO NOT USE THE SITE.

ChatandVision Ltd is a trading name with registered offices in:

Hong Kong:

ChatandVision Ltd
Flat/RM 12, 25/F Langham Place Office Tower 8 Argyle Street, Kowloon, Hong Kong.

United Kingdom:

Chatandvision (UK) Limited, Dalton House, 60 Windsor Avenue, London, SW19 2R.

Through its websites, ChatandVision Ltd offers consumer electronics hardware, software and services.

If you have any queries relating to our terms and conditions, please contact the Customer Support team or read our FAQ.



SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS



The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the "Contents") by ChatandVision Ltd or its subsidiaries and affiliates ("ChatandVision") or are the property of their respective owners. The name ChatandVision and the ChatandVision logo are registered marks of ChatandVision.

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:

  • placing an order with ChatandVision.com or
  • using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.


  • Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, re-published, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of ChatandVision or the applicable copyright owner.

    Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of ChatandVision, is strictly prohibited.

    If you choose to leave this Site via links to other non-ChatandVision sites, ChatandVision is not responsible for the privacy policies of those sites or the cookies those sites use.



    PLACING AN ORDER



    The prices advertised on this Site are for internet orders. Prices and the availability of items are subject to change without notice. Any recommended retail prices used on this Site are based on manufacturers’ suggested retail prices and may not be indicative of the actual selling prices in your area.

    Any reference to savings used on this Site indicates the promotional savings off the recommended retail price and the actual savings will vary depending upon the goods purchased and the date of the transaction.

    Please check carefully that all information given is accurate and complete when placing an order.

    Payment for all orders must be made in advance by credit or debit card. We accept payment from most major credit and debit cards as well as PayPal and Skrill (formerly known as MoneyBookers).

    While we make every effort to provide accurate information, technical inaccuracies or typographic or photographic errors may occur. We reserve the right to make changes, corrections, and/or improvements to the information contained on this Site at any time without notice.

    There may be certain orders that we are either unable to accept or must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Possible circumstances involving cancellation of orders may be limitations on quantities available for purchases or inaccuracies or errors in product or pricing information.

    When you place an order to purchase a product from ChatandVision.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.



    TAX AND DUTIES



    In using our services, you authorize ChatandVision Ltd to make arrangements for customs clearance for the products ordered. The responsibility for ensuring that your ordered product can be lawfully imported outside of Hong Kong to your destination country remains with our customers, and any applicable import duties and taxes will be subjected to the recipient. We do not have control over these import duties and taxes. Customs policies vary widely from country to country, hence if you should have any queries regarding your local Customs policies, contact your local Customs office for further information.

    Where the price of the goods allows, certain shipments to some countries may include a fee which is borne by ChatandVision, for import of the goods. This will be noted on your shipment invoice.

    In the event where customs clearance is required, this will cause delays to the original delivery estimate.



    DELIVERY



    Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in separate shipments. There will not be extra delivery charges for these delivery cases.

    Your order should not take any more than 7 to 14 working days to arrive, however, this is not guaranteed and we cannot be held responsible for events outside of our control. If you have not received your order within 20 working days you should contact our Customer Support team.



    CANCELLING YOUR ORDER



    The period in which you can exercise the right to cancel an order is 30 days beginning the day after your goods are received. The cancellation request has to be received by us in writing - by email, or letter. The unused goods (including any accessories which were included in the price of the goods) must be returned at the customer's expense within 30 days after receipt of parcel and customer is responsible for any damage during the transit of the returned goods, (it also applies to products purchased as Christmas presents). We reserve the right to have the goods inspected by a technician prior to replacement or refund. Please note that software packages may only be returned unopened. Should you cancel your order within the cooling off period we will issue you a full refund for the price you paid for the item(s). Any cancellation made outside the 30 day "cooling-off" period may not be accepted.



    DEFECTIVE ITEM



    In the unlikely event your order is damaged in transit please contact us immediately. Please send the product back to us in the original packaging and a valid RMA (Return Merchandise Authorization) form. We will arrange for a prompt replacement or refund, whichever is your preference. Please note that we are unable to offer a refund if you notify us about the damaged goods after more than 30 days starting the day after receipt of goods.


    During the RMA process, ChatandVision will follow up with you via email on issues requiring your clarification and agreement. If no response is received from you within 7 days from the date of emailing, ChatandVision will follow up with a kind reminder in the form of a 1st and 2nd email at 7 day intervals. In the event no response is received within 7 days of the 2nd email being sent, ChatandVision will send a 3rd and final reminder email together with a recorded letter. Should no response be received within 2 weeks from date of final reminders, ChatandVision reserves the right to dispose of the RMA item(s) at its discretion in any way seen fit.



    DISCLAIMER OF LIABILITY



    IN NO EVENT SHALL CHATANDVISION BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE. In an effort to provide our customers with the most current information, ChatandVision will, from time to time, make changes in the Contents and in the products or services described on this Site.

    ChatandVision Ltd does not accept liability for any loss caused by delay in the delivery of products ordered.



    SECURITY



    In using this Site you agree to the following:

    1. You will not use any device, software, or other instrumentality to disrupt, damage or interfere with or attempt to disrupt, damage or interfere with the proper functioning of this site;

    2. You will not to violate or attempt to violate the security of this Site, including, without limitation,

      1. logging onto an account which you are not authorized to access;

      2. attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, flooding, spamming, mail bombing or crashing; or

      3. attempt to transmit any virus, Trojan horse or other software destruction or disruption device; and


    3. You will not intentionally or unintentionally violate any applicable international, federal, state or local law, including but not limited to any regulations applicable to your use of this Site.


    CONDITIONS OF USE REVISIONS



    ChatandVision Ltd may revise these conditions of use by updating this posting. You agree that in the event any portion of these Site conditions of use is found to be unenforceable, the remainder of these Site conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current conditions of use to which you are bound.



    Updated: April 18, 2013

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